NQArt Shipping Policy | Times, Rates & Duties Included

Thank you for shopping with NQArt. This Shipping & Delivery Policy explains where we ship, how long order processing takes, and what you can expect after your order is shipped.

1. Where We Ship

We currently ship to:

United States, excluding Alaska, Puerto Rico, Hawaii, Guam, PO Boxes, and military addresses such as APO/FPO/DPO
Canada
Europe: Germany, France, Italy, Spain, Portugal, Netherlands, Poland

We do not ship to other countries or regions at this time. If an order is placed to an unsupported destination, we may cancel and refund the order.

2. U.S. Destinations We Do Not Ship To

We do not ship to Alaska, Puerto Rico, Hawaii, Guam, PO Boxes, or military addresses such as APO/FPO/DPO.

Orders with these addresses may be cancelled and refunded.

3. Order Processing Time

Order processing usually takes 1–5 business days.

In-stock / bestseller items: usually shipped within 1–2 business days.
Other items prepared after order: usually require 3–5 business days for preparation, quality check, repacking, and handover to the carrier.

Business days exclude weekends and public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons or high order volume, processing may take slightly longer. If there is a significant delay, we will contact you.

4. Shipping & Delivery Times

Carrier transit time starts when the package is handed to and scanned by the carrier, not when the order is placed.

Destination	Processing Time	Carrier Transit Time	Estimated Total
United States, exclusions apply	1–5 business days	6–10 days after dispatch	Approx. 7–15 days
Canada	1–5 business days	11–18 days after dispatch	Approx. 12–23 days
Europe: Germany, France, Italy, Spain, Portugal, Netherlands, Poland	1–5 business days	5–9 days after dispatch	Approx. 6–14 days

These are estimates, not guaranteed delivery dates. Delivery may be delayed by customs, weather, strikes, holidays, or other events outside our control.

In-stock items may arrive sooner.

5. Shipping Costs

Shipping costs are calculated at checkout based on your destination, order weight, and selected shipping method.

Free shipping on orders over $69

Any free shipping promotion will be shown at checkout.

6. Order Tracking

Once your order is shipped, we will send a shipping confirmation email with tracking information, if available.

Tracking may take 24–48 hours to update. If you do not receive tracking information within 5 business days after ordering, please contact us.

7. Customs, Duties & Import Taxes Included

For all destinations we currently ship to, customs duties, import taxes, VAT, and customs clearance fees are included in your order total or covered by NQArt.

This means the price you pay at checkout is the final amount you pay. You will not be asked to pay any additional customs fees, import taxes, VAT, or clearance charges when your package arrives.

If your local customs authority or carrier contacts you for any customs-related payment, please contact us first before making any payment. We will assist you and coordinate with the carrier or customs.

If you have already paid a customs-related fee that should have been covered by us, please contact us with your order number and a valid payment receipt, and we will review and arrange reimbursement where applicable.

This does not include any fees caused by providing an incorrect address, refusing delivery, or failing to collect the package.

8. Incorrect Address & Undeliverable Packages

Please check your shipping address carefully before placing an order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect address, failed delivery, refusal, or failure to collect, you may be responsible for the original shipping cost and any reshipping fee.

9. Lost, Damaged or Delayed Shipments

If your package arrives damaged, please contact us within 7 days of delivery with your order number, photos of the package and item, and a brief description.

If your tracking shows no movement for an extended period or the package is lost, contact us and we will help investigate with the carrier. If the carrier confirms the package is lost, we may offer a replacement or refund.

Delays caused by customs, weather, strikes, or other carrier issues are outside our control, but we will do our best to assist.

10. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We can only change or cancel an order before it enters processing or before it is shipped.

Once an item has been prepared, packed, or handed to the carrier, cancellation may not be possible. Please see our Refund Policy for more details.