Refund Policy

At NQArt, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 15-day return policy, subject to the conditions below.

15-Day Returns

You have 15 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

Unused and in the same condition as when you received it
In its original packaging
Complete with all original accessories and included items
Accompanied by your order number or other proof of purchase

For hygiene and safety reasons, we recommend that tea cups, teapots, and other items intended for food or beverage use be returned only if they are unused.

To request a return, please contact us at tea@nqart.com before sending any items back. We will provide you with the return instructions if your return request is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us at tea@nqart.com as soon as possible. For damaged items, please provide clear photos of the product, packaging, and shipping box so that we can evaluate the issue and determine the appropriate solution.

Depending on the situation, we may offer a replacement, refund, or other appropriate resolution.

For items that arrive broken or damaged during shipping, please contact us promptly after delivery so we can assist you as quickly as possible.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, damaged, or altered after delivery
Items returned without their original packaging
Items missing original accessories or components
Custom-made or personalized products, unless they arrive damaged or defective
Gift cards

Sale or promotional items may be subject to additional return restrictions, which will be stated on the applicable product or promotion page.

If you are unsure whether your item is eligible for return, please contact us at tea@nqart.com before sending it back.

Return Shipping

Unless the item is defective, damaged during delivery, or incorrectly shipped, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the item arrived damaged or defective, please contact us before returning the item so we can provide further instructions.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective item, or an item damaged during delivery.

Exchanges

If you would like to exchange an item for a different product, size, or style, please contact us at tea@nqart.com.

Depending on availability, we may recommend returning the original item and placing a new order for the replacement item. This helps ensure that the replacement product is reserved and processed as quickly as possible.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account. The time required can vary depending on your payment provider.

If only part of an order is returned and approved for a refund, we will refund the eligible returned item(s) in accordance with this policy.