Privacy Policy

At NQArt, operated by HK MUEURO LIMITED (“NQArt,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit or use nqart.com (the “Website”), how we use and protect that information, and the choices you may have regarding your personal information.

By using our Website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, as well as certain information that is collected automatically when you use our Website.

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with NQArt, we may collect information such as:

• Full name
• Email address
• Billing address
• Shipping address
• Phone number
• Order and purchase details
• Account information
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

We use this information primarily to process and fulfill your orders, provide customer service, and communicate with you regarding your purchases.

Payment Information

Payments made through our Website may be processed by third-party payment providers.

We do not intend to store your complete credit card number or payment card security information on our own systems. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages and products you view
• Date and time of your visit
• Approximate location based on your IP address
• Website interaction and browsing information

We use this information to operate, maintain, secure, and improve our Website and to better understand how visitors use NQArt.

3. How We Use Your Information

We may use personal information for the following purposes:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Sending order confirmations and shipping updates
• Providing customer support
• Responding to inquiries and requests
• Managing customer accounts
• Improving our Website, products, and services
• Understanding customer preferences and Website usage
• Detecting and preventing fraud, abuse, and unauthorized activity
• Maintaining the security and functionality of our Website
• Sending promotional communications when permitted and where you have provided the necessary consent
• Complying with applicable legal, tax, accounting, and regulatory requirements

4. Cookies and Similar Technologies

NQArt may use cookies and similar technologies to provide and improve the Website.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Support checkout functionality
• Understand how visitors use our Website
• Measure Website performance
• Analyze traffic and user behavior
• Improve our products and services
• Measure the effectiveness of marketing campaigns

You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

Where required by applicable law, we may provide additional cookie choices or consent mechanisms.

5. How We Share Personal Information

We do not sell your personal information for monetary consideration.

We may share personal information with third parties when necessary to operate our business, provide our services, or fulfill your orders.

These third parties may include:

Payment Providers

Payment processors may receive information necessary to process your transaction securely.

Shipping and Logistics Providers

We may provide your name, shipping address, phone number, email address, and order information to shipping carriers, fulfillment partners, and logistics providers so that your order can be delivered.

Website and Technology Providers

We may use third-party companies that provide website hosting, technical infrastructure, security, maintenance, analytics, and other technology services.

Analytics and Advertising Services

We may use third-party analytics and advertising services to understand Website traffic, measure advertising performance, and improve our marketing activities.

Legal and Security Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Enforce our policies or agreements
• Protect our customers or other individuals

We may also transfer personal information as part of a merger, acquisition, financing, restructuring, sale of assets, or other business transaction.

6. International Data Transfers

NQArt is operated by HK MUEURO LIMITED, and our customers may be located in different countries.

Your personal information may be processed, stored, or transferred to countries outside your country of residence, including countries where we or our service providers operate.

Data protection laws in these countries may differ from those in your jurisdiction.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Fulfilling orders
• Providing customer support
• Maintaining transaction and business records
• Preventing fraud
• Resolving disputes
• Complying with legal, tax, accounting, and regulatory requirements

The length of time we retain information depends on the type of information and the purpose for which it was collected.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Marketing Communications

If you subscribe to receive promotional communications from NQArt, we may send you information about our products, new collections, special offers, promotions, and other updates.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in the email or by contacting us at tea@nqart.com.

Even if you opt out of promotional communications, we may still send you important service-related messages, such as order confirmations, shipping notifications, and responses to customer service inquiries.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of your personal information
• Requesting restriction of certain processing
• Objecting to certain uses of your personal information
• Requesting a copy of certain personal information
• Withdrawing consent where processing is based on consent
• Opting out of certain marketing communications

To make a privacy request, please contact us at tea@nqart.com.

We may need to verify your identity before processing certain requests.

Your rights may vary depending on the laws applicable to you.

11. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on applicable law, these rights may include the right to:

• Know what categories of personal information we collect
• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Opt out of certain forms of sale or sharing of personal information
• Receive equal service and pricing when exercising applicable privacy rights

NQArt does not sell personal information for monetary consideration.

If you would like to exercise an applicable California privacy right, please contact us at tea@nqart.com.

We may take reasonable steps to verify your identity before processing your request.

12. European Economic Area and United Kingdom

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under applicable data protection laws.

Depending on the circumstances, these rights may include:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion
• The right to restrict processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

Where applicable, you may also have the right to lodge a complaint with your local data protection authority.

If you have questions about how your personal information is processed, you may contact us at tea@nqart.com.

13. Children’s Privacy

Our Website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

If you believe a child has provided personal information to us, please contact us at tea@nqart.com.

14. Third-Party Websites

Our Website may contain links to third-party websites or services.

These third-party websites operate independently from NQArt and may have their own privacy policies and practices.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.